Director of Account Services

Account Services – Vancouver, British Columbia
Department Account Services
Employment Type Full-Time
Minimum Experience Experienced

Located in the Mount Pleasant area of Vancouver, as part of the POWERSHiFTER team you will have access to some of the brightest minds in design, technology, strategy and data science. You will work in an environment that values people, process and performance, collaborating with team members.

Your Mission

A passionate, driven, risk-taking creative problem solver who is responsible for providing strategic & tactical leadership, and growth for our portfolio of expanding clients.


  • Strategic client partner that builds strong client/agency relationships for both existing and new client opportunities

  • Maintains constant contact with client prime(s) to communicate project health and any forces that could affect project success, be it positive or negative

  • Supports scoping and budgeting for new business pitches and proposal

  • Develop well-written, accurate and inspirational project briefs

  • Ensures revenue realization and profitability across projects & accounts

  • Focus on keeping projects profitable with on-time revenue recognition

  • Ownership of client/internal kickoff brief and partnering with the  delivery team

  • Champions new initiatives, uncovering opportunities to push the client’s digital offering further

  • Cross-functional collaboration with all departments

  • Supports POWERSHiFTER’s regional staff resource allocations with delivery team and executive team, contributing to monthly/quarterly/annual forecasting

  • Weekly financial reporting of existing account status, billing, and forecasting of new business

  • Have fun!



  • 6+ years of digital and technology experience (account management and/or delivery)

  • Proven experience building relationships and serving as a strategic partner to clients

  • Passion for presenting, writing and client-facing communications

  • Experience working with cross functional teams and product owners, internal or external to the organization

  • Must have strong listening, communication, service-driven expertise with the ability to interface self-assuredly with senior clients

  • Ability to champion new initiatives, uncover opportunities and grow the client’s business

  • Strategic and dynamic thinker, with a rock-solid foundation in our client's business/ and or product roadmap

  • A self-starter, with the ability to think independently and quickly, while maintaining POWERSHiFTER’s values at all times.

  • Prior experience working with SCRUM/Agile teams

  • Prior agency experience



  • Medical and dental benefits offered

  • A cross functional, dynamic, fun working environment

  • POWERSHiFTER Recharge days during the summer months & winter holiday

  • This is a full time, permanent position

Thank You
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  • Location
    Vancouver, British Columbia
  • Department
    Account Services
  • Employment Type
  • Minimum Experience
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